About On The Go Tours

I would give this tour group no stars if possible. The tour was not guaranteed but they did not inform me when I booked and they did not have enough people. Way after I booked they said I needed a doctors letter because I was over 70. Also way after booking I was informed I needed travel insurance. They knew my age when I booked. They would not refund my tour even though it was 4 months away.

Recently returned from Greece, a 5 day tour with OTG. Unfortunately, I had a negative experience on day 2 where I needed local support to get me out of a tricky situation. Thank you to Alexandra Z from Hetco Tours in Athens for helping me continue on with the trip, to the Hotel Zafolia staffing team and to Danielle and team here in the UK for supporting me with the aftermath. Your kindness will not be forgotten and I will pay it forward. I've now booked 3 trips with yourselves and will continue to go back. Thank you all. Honestly, I am SO grateful. Blessings to you all. Nicola

This company doesn’t deserve even 1 star. I would not recommend this company. There are hidden fees which means the cost of the holiday ends up being very expensive. We recently came back from our trip to China where it is not customary to tip in restaurants & hotel staff. Yet we had to make a payment upfront in cash to to the guide for more than £100. The hotel service was appalling. Just think £100 from each person. The trip was suppose to be a Tour yet we had to pay for all entrance fees. We complained about the poor condition of the hotels but no one responded to our emails to date. The after sales service is non existent. Do not use this company. Far far too expensive for what you get. Not competitive at all. They messed up our booking; repeatedly asked for the same information. We spent so much time correcting their errors. Very difficult to get hold of anyone because they all work in S Africa or New Zealand. Absolute nightmare

Wonderful experience

Jamal is our tour guide. Right from the start, he created a group chat in whatsapp and if any issues to make sure we contact him. He was on the ball with every issue thrown at him. Luggage being left behind, stragglers wondered off in a different path, hotel room etc. He explains the various site along our route to give us a better understanding of the local cultures. We had a great time, thanks to Jamal.

Land of the Northern Lights 5 day tour of Iceland

The Land of Northern Lights tour was a triumph! My tour of Southern Iceland was absolutely wonderful. The venues chosen, the timing allotted at each venue and the variety of things to experience was nearly perfect. Our guide, "Thor", was smart, amusing, full of history and anecdotal stories as well as being incredibly hospitable and helpful. This small group experience was my first, but not my last thanks to On the Go.

On The Go Tours Sri Lanka was an incredible experience that was made even better by our tour guide Akthar. He was incredibly knowledgeable about his country and he loved sharing it with us. The tour covers a wide range of activities so you can truly experience what Sri Lanka is all about. The beautiful 4-5 star hotels at the end of every day was an absolute bonus. Thanks for a great trip OTGT I’m sure this won’t be my last

Traveled through Egypt with On the Go Tours, professional service, very informative and helpful tour guides. The choice of hotels was excellent... Definitely recommend this company

Terrible tour of India. For some reason On the Go hadn't realised that my room mate had booked her own room for the first night of tour. So the hotel in Delhi had tried to put me in her room after midnight, by wheeling in an extra bed. She went Crazy!! I then had to sit in hotel reception for hours. While the tour guide said he couldn't find me a room. Throughout the tour the guide consistently ask me and my room mate for money for my room, causing more friction between us. Don't book with this company had the worst experience ever. Go with Intrepid or G Adventure

King Tutankhamun 10 day tour of Egypt

I have just returned from my tour with On The Go and it was an amazing trip! From arriving at the airport and meeting the OTG representative, everything was well organised and hassle free.  Our tour guide was Amir. He is awesome!! From the beginning he was so friendly and enthusiastic about showing us around Egypt, giving us loads of information at each place and time to explore ourselves. Learnt so much from him about this fascinating place, and he was always happy to answer more questions.   The trip itself was amazing. There's lots of travelling on this trip, but it's really not too bad, and the sights you see when you get to where you are going are worth it. I'm not a big fan of boats, but the Felluca ride across the Nile was pretty fun too.  On the first day I also did the optional tour of Cairo with Ahmed Helal - another excellent guide from OTG. It's worth doing this add on as you don't spend much time in Cairo, and you go to three very different places.  I'm so glad that I decided to do this trip. It was just ace.  If you're thinking about it too, you should probably just book it. And hopefully you get Amir as your guide.

I have toured with On The Go three times now. Overall I have found the tours and guides have been excellent. Hotels and transport are usually good. On my most recent tour I enjoyed my time overall but there was an unexpected change to the itinerary part way through. The change wasn’t ideal, but more importantly for me it proved difficult to get transparent information out of them and work out an alternative plan. We reached a compromise in the end but I wouldn’t travel with them again on this basis. They will likely reply to this review citing their Ts&Cs, which will tell you everything you need to know!

I had used them once before and loved them. I decided to try them again for a Baltic tour not knowing that they put me on another Tour group- Baltic vision. Loved that tour but was not impressed they marked up the cost for me over 100%. I understand taking some for yourself because of paperwork, but over double the cost everyone else paid on the tour. Just double check before you book with them that you’re not over paying.

TOTALLY MOROCCO We booked a 9 day tour of Morocco visiting many main cities and places of interest. The coach was very comfortable and we felt safe with the driver Suliman. The guide was Hicham Touraouine and he was fantastic. He spoke perfect English as well as French, Arabic and Berber. He was so kind and considerate and made a good tour great. We particularly enjoyed ‘glamming in the Sahara Desert. So much to see and do and great food and company. We would definitely use On The Go Tours again, especially if Hicham was the guide. Paul & Penny

I booked three tours with this agency. While the first two experiences were very nice, with well-thought-out itineraries and knowledgeable guides, the third tour was an absolute nightmare for us. Due to the unavailability of an hotel from the trip notes, the agency opted to replace it with another they claimed was "similar." To our dismay, this alternative was nothing short of a decrepit, filthy establishment that threatened to ruin our entire safari experience in South Africa. But the fiasco didn't end there. This so-called hotel began proposing and organizing activities starkly different from what we were promised in the trip notes, together with an awful services of their guides and vehicles. And when this disaster struck and we desperately needed their support? The agency ghosted us. It took them an entire day to respond, and when they did, they simply shrugged off our concerns, asserting it was too late to fix anything, even though three nights of our trip were still ahead. The level of unprofessionalism was staggering. Forced to salvage our experience, we took matters into our own hands, leaving that awful place to book another hotel and activities for the remainder of our trip—all at my own expense. Based on my experience, I suggest travelers to think twice before considering this agency. Seek out reputable companies known for their commitment to customer service and integrity.

Had good experience with actual tour but don’t buy your tour early no matter what they say about it being a good price. I booked about 9mos out and a much better sale happened 2mos out. They won’t honor any price changes even though they had my deposit 7mos sooner. So don’t book early, just wait or look for a provider that will price adjust- there are alot of options out there.

Gallipoli tour. The guide was awesome. Everything went like clockwork.. My complaint is that you expect 4 people to cramp together on the back seat of the van for 4 hours. That is poverty travel. Not really acceptable for the price paid. So uncomfortable. If was to do this trip again I'd just rent a car. Although the guide was amazing, but that's 3 hours of the trip.

Turkey unplug with on the go tours What an experience ! Very informative trip Excellent knowledgeable guide Kemal. Very humorous Easy and Funny. Unexpected beautiful Hotels.💃🏽 Wonderful scenic sites Best history guide Lots of places were seen. Guides English excellent, friendly polite kind. Information of the country economy people life style was shared. Knowledge of the history was shared. Not a trip for the un fit. Kemal will make you walk like no other. Every walk is a short one You cool Lots of places visited. What a wonderful trip. Best guide ever. Thanks Kemal every penny spent was worth it. Balloon trip was breath taking Loved the carpets jewelry leather show markets Restuarant’s boat and cable car visits Most of all thanks for caring and making sure our breakfast box was sorted Thanks for taking our calls You Amazing Wishing everything of the best

We booked the Land of Northern Lights and the actual trip was a wonderful experience we had a great guide and driver. The problem we had was with On the Go Tours. We accept meals are not included but did expect meals to be available. When in Hella the hotel restaurant was closed and there bistro was full, but we were told we could eat at about 7.45pm - when we asked again at 8pm we were told it would be another 15 - 30 mins. There is a street van, pizza and burger bar but all close at 8pm so we could not grab anything there - we had a Northern Lights presentation at 8.30pm so no chance of us getting meal at the only other restaurant. The next day our lunch stop was unable to provide lunch just coffee & cake! I have raised this with On the GO Tours and the bottom line is they do not include meals!!!!

Just back from India, the GoldenTriangle & Tigers Tour. What an amazing experience. The organisation by the staff of On The Go was exceptional, from start to finish. The tour was well planned and covered all of the expected sites as well as some more 'off beat' ones, which made for a great trip. Our tour guide, Yussef, was brilliant, knowledgable, engaging and fun to be with - he made the tour so much more than it would have been unguided (can't wait for his book!)

Magical Morocco was made possible by our tour guide Omar! His care, patience, humour and knowledge was just remarkable! If only we could adopt him and bring him to Australia… but I believe his unwavering love for Morocco would win out… Thanks Omar for making this trip so memorable/ unforgettable! Ken & Robyn

Totally Morocco - 9 days

This was a great tour through Morocco! There was quite a bit of time spent on the bus but the stops to see the sites and breaks were timed perfectly. It allowed us to see so much of Morocco in a short amount of time. What really made this trip extra special was our tour guide Hicham! He was so friendly, professional, knowledgeable and had an infinite amount of patience. You could tell that he is very proud of his country - as he should be! When I arrived, I mentioned that I was sad about missing Chefchaoen and he went out of his way to make sure we could add it to our itinerary (luckily the other 2 people on the trip also wanted to go). It was a highlight for me! This was my second On The Go tour. The first tour was amazing (Pyramids, Petra and Promised Land) so the bar was set high but Hicham and Hussein made this trip just as memorable!

Above & Beyond

After having our honeymoon delayed due to the pandemic, On the Go really went above and beyond with their kindness, willingness to tailor tours to our requests and accommodate a change to a whole different country! Communication was great and the planning of the tour well organised. In our unusual situation they really helped make the tour special.